Refund policy

Return & Refund Policy

Last Updated: 16 sep 2026

Thank you for shopping with SimplyShop. We value your trust and want you to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Return Period

Customers may request a return within 7 days of receiving their order.

To initiate a return, please contact us within this period. Returns requested after 30 days may not be accepted.

2. Return Eligibility

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be returned in its original packaging, where applicable.

  • Include original tags, accessories, and other items included with the order.

  • Not show signs of use, damage, washing, alteration, or misuse.

  • Be accompanied by your order number or proof of purchase.

SimplyShop reserves the right to refuse a return if the product does not meet these requirements.

3. Non-Returnable Items

The following items may not be eligible for return:

  • Personalized or customized products.

  • Clearance or final-sale products.

  • Gift cards.

  • Products that have been used, damaged, altered, or washed.

  • Perishable products, where applicable.

  • Hygiene-sensitive products that cannot be resold after opening.

  • Any products specifically identified as non-returnable on their product page.

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

4. How to Request a Return

To request a return, please contact SimplyShop at [CUSTOMER SERVICE EMAIL] and provide:

  • Your name.

  • Order number.

  • Name of the product you wish to return.

  • Reason for the return.

  • Photos of the product if it is damaged, defective, or incorrect.

After reviewing your request, we will provide you with the return instructions and return address if your request is approved.

Please do not send an item back without contacting us first.

5. Return Shipping Costs

Customers are generally responsible for return shipping costs unless the product received was defective, damaged, incorrect, or the return is otherwise required to be covered by SimplyShop or applicable law.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

6. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order at [CUSTOMER SERVICE EMAIL].

Please include your order number and clear photographs showing the issue. After reviewing the situation, SimplyShop may provide a replacement, exchange, refund, or another appropriate solution.

7. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to your original payment method.

Please allow 5–10 business days for SimplyShop to process an approved refund. Additional processing time may be required by your bank, payment provider, or financial institution.

8. Partial Refunds

A partial refund may be issued if a returned product:

  • Has been used or damaged.

  • Is missing original components or packaging.

  • Shows signs of wear or misuse.

  • Does not meet the requirements of this Return & Refund Policy.

Any applicable deduction will be communicated where reasonably possible.

9. Exchanges

If you would like to exchange an eligible product for another size, color, or available product, please contact us at [CUSTOMER SERVICE EMAIL].

Exchanges are subject to availability. If the requested replacement is unavailable, SimplyShop may offer a refund or store credit, where applicable.

10. Sale and Discounted Products

Unless otherwise stated on the product page, discounted products are subject to the same return policy.

Products marked as Final Sale or Non-Returnable cannot be returned or exchanged unless required by applicable law.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

Orders may be cancelled before shipment where possible. Once an order has been shipped, cancellation may no longer be possible and the product may need to be returned according to this policy.

12. Lost or Undelivered Orders

If your order has not arrived within the expected delivery period or appears to be lost, please contact SimplyShop at [CUSTOMER SERVICE EMAIL].

We will investigate the shipment with the applicable delivery carrier and determine the appropriate resolution based on the circumstances.

13. Policy Changes

SimplyShop reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated Last Updated date.

14. Contact Us

For questions regarding returns, refunds, or exchanges, please contact us:

SimplyShop
Email: [CUSTOMER SERVICE EMAIL]
Phone: [PHONE NUMBER, IF APPLICABLE]
Return Address: [RETURN ADDRESS]

We appreciate your business and are committed to providing a fair and straightforward return and refund experience.